Answers before the night starts

Pàdéyá is a technology platform and marketplace for event discovery, verified ticketing, host tools, fan identity, support, and related services. Fans explore listings, check out securely, and keep QR tickets ready for the door. Hosts run Event Studio, check-in, merch, Ambassadors, and sponsorship tools from one workspace. Unless expressly stated, Pàdéyá is not the organizer of third-party host events — hosts remain responsible for listings and on-site delivery. Start at Events, For fans, For hosts, or Terms.

Fans, hosts, ambassadors, and brands exploring sponsorships. Visitors can browse events and often buy tickets as guests. Creating a Fan Passport, hosting, Fan Connect, Ambassadors, and most account tools require signing up. See For fans and For hosts.

Usually no. Listings are created by independent hosts. Pàdéyá provides the marketplace, ticketing, and tools. Hosts are responsible for listing accuracy, safety, venue readiness, and communicating changes or cancellations. Review details before you buy — see Terms and the Safety Center.

Not always. Many events support guest checkout so you can pay without signing in first. An account makes it easier to manage tickets, refunds, Fan Passport, and Fan Connect later. Guest buyers can claim tickets into an account after purchase.

Yes. Pàdéyá is built for phones and desktop. Buy tickets, open your QR at the door, and manage host or fan tools from a mobile browser.

Yes. Pàdéyá offers an installable progressive web app experience where your browser supports it, so ticket and mobile flows stay close at hand.

Open an event from Events, choose ticket types, complete buyer and attendee details, apply a promo or ambassador code if you have one, then complete secure checkout. Tickets are issued only after payment is verified — not from the browser success page alone. See the Ticket Policy.

Signed-in buyers: Personal → Tickets (or your account tickets area). Guest buyers: use the confirmation email and secure claim link. After you claim into an account with the same email, tickets appear in your ticket list for door scan.

Only after payment is confirmed by a verified webhook (or a free-ticket server confirm). Pending or failed payments do not issue a door QR. Once issued, open the ticket pass for check-in.

Yes. Checkout supports buying for yourself, for someone else, or for a group. For gifts, enter the recipient’s details and choose whether the ticket email goes to them, you, or both.

Yes. Select multiple quantities, then enter attendee details per ticket or reuse the same details for the whole group when the event allows it.

Yes, when a host has an active promo or ambassador code. Enter it at checkout before you pay. Codes attach to the pending order; discounts and ambassador rewards finalize only after verified payment.

Checkout creates a pending order, then the payment provider confirms the charge. Until verification completes, tickets stay unissued. Refresh your confirmation email or ticket list after a short wait. If it stays stuck, contact Support with your order reference.

No ticket QR is issued. You can retry checkout from the event page. If you were charged but see no ticket, open a ticket at Support with the payment reference — never rely on a success screen alone.

Yes for ticket purchases on events that allow guest checkout. You enter buyer details, complete payment, and receive confirmation by email. Guest checkout does not require login before payment. Merch-only or some bundle flows may still require an account.

After verified payment, Pàdéyá emails your receipt and a secure claim link to the buyer email you provided. Use that link (and any ticket delivery options you chose) to open or claim your QR.

Yes. Register with the same email you used at checkout, or follow the claim flow from your confirmation email. Matching an existing account by email does not auto-log you in for security.

Yes. Use the secure claim link from your confirmation email, or create/sign in with the same email and claim when prompted. Claiming attaches tickets to your account so they stay in Personal → Tickets.

Contact Support quickly with your order or payment reference, full name, and the correct email. Support can help route delivery when ownership can be verified. Double-check the email before you pay next time.

Browse Events or open Near me. Allow location when prompted, or search by city/area to surface nights close to you.

Discovery uses the location you share or type, plus listing metadata hosts set (city, venue area, online). Results prioritize relevant nearby or matching places — not every listing worldwide.

Yes. Use date filters and calendar-style browsing on the events experience to jump to a night or range that fits your schedule.

Where map views are available in discovery, you can explore listings geographically. Exact street addresses may stay hidden until the host’s reveal rules allow it.

Some hosts protect precise venue or online join details until you buy (or until another reveal rule like event day). You still see enough to decide — city/area or that it’s online — then the full location unlocks for ticket holders per the event’s settings.

Pàdéyá Picks are curated spotlights on the homepage and events surfaces — featured nights the platform highlights so you can discover standout listings faster.

Fan Passport is your fan identity on Pàdéyá — public-safe profile, badges, attended nights, and reviews tied to real attendance. Learn more on For fans or open Fan Passport from your account.

Only what your visibility settings allow: typically display name, avatar, tagline, and public badges or nights you choose to show. Private tickets, messages, payment details, and hidden fields stay off the public profile.

Yes. Update display name, bio/tagline, avatar, and privacy controls from Passport settings in your account.

Yes. Passport visibility settings let you choose what is public. You control the profile surface — it is not an automatic dump of every ticket or message.

Badges are marks on your Passport that reflect activity over time — such as nights attended or other eligible milestones. Some badges update after verified check-in or paid activity, not from a frontend success page alone.

Yes. Share your public Passport link when your profile is visible. Recipients only see public-safe fields you allow.

Fan Connect is an optional way to meet people around shared events and scenes — with privacy, block, and report controls. It is connection-oriented, not a public attendee list. See For fans and the Safety Center.

Suggestions come from shared event context and interests you both care about — for example people going to the same nights — within your Connect settings. Pàdéyá does not expose a raw public roster of every attendee.

Nearby discovery is available only where your settings allow it. Location-aware Connect stays optional and privacy-safe — never forced exposure.

Yes. Use block and report tools in Fan Connect and messaging. For broader safety help, visit the Safety Center or Support.

Yes. Disable or tighten Fan Connect from Connect settings so you stop receiving suggestions or connection requests according to your preferences.

Common reasons: Connect is off, privacy settings are strict, you have few shared upcoming events, or nearby mode is disabled. Attend or follow more nights, then check Connect settings again.

Start host onboarding from For hosts or your account’s Become a host flow. After onboarding, use Host workspace for Event Studio, tickets, check-in, merch, Ambassadors, and sponsorships.

Hosts are independent organizers. You are responsible for listing accuracy, safety, venue readiness, permits, crowd control, age restrictions, accessibility arrangements, emergency planning, and communicating changes, cancellations, entry rules, and refund terms. Pàdéyá provides the marketplace and tools, and may moderate listings for safety or policy risk. See Terms and Safety.

Open Host → Create event / Event Studio. Add details, ticket types, policies, and media, then publish when ready. Fees and buyer totals appear in host and checkout flows before you go live.

Yes. Create free and paid ticket types in Event Studio. Free tickets still follow issuance rules on the server; paid tickets issue only after verified payment.

Yes. Use multiple ticket types with different names, prices, quantities, and descriptions — including VIP, tables, or other packages your night needs.

Yes. Invite teammates from Host → Team with role-based access so scanners, merch desk, and ops staff only get what they need.

Yes. Host workspace lists your events so you can draft, publish, check in, and report across many nights from one place.

Yes, within host edit rules. You can update details and inventory as allowed; some fields are protected after sales start. Sold tickets and payment history are never casually rewritten.

Each paid (or free-confirmed) ticket carries a signed QR. Door staff scan it with host check-in tools. A valid scan marks attendance for that ticket.

Yes. Hosts invite scanners/team members with check-in access so staff can scan at the door without full host admin rights.

The ticket moves to a checked-in state for that entry. Attendance can feed Fan Passport history. Re-scanning the same ticket does not create a fresh valid entry.

No. A checked-in QR is not meant for multiple entries. If a code is lost or compromised, hosts/support may revoke or regenerate according to ticket tools — see the Ticket Policy.

Ask them to open the confirmation email, claim link, or Personal → Tickets. Staff can look up by order/attendee tools when available. If payment never verified, there is no QR yet — send them to Support with the payment reference.

Yes. Merch Studio lets hosts sell event add-ons, standalone products, post-event drops, and Vault exclusives, and manage pickup fulfillment. See Merch guide for formats and flows.

Hosts can run merch tied to an event timeline — including drops after the night for eligible fans (checked-in, ticket buyers, VIPs, or Vault members). Learn more on Merch guide.

Vault is exclusive host content fans unlock by rules the host sets — for example follow, ticket, attendance, VIP, invite, or purchase. Public pages show teasers; full media stays gated until access is granted.

Meet the item’s access rule (ticket, attendance, purchase, invite, and similar). Paid unlocks grant access only after verified payment. Unlocked items appear in your Vault purchases area.

Teasers can be public on a host’s Vault catalog. Locked media and private files are not shown publicly. Purchased or granted access stays with the entitled fan.

Yes. Hosts can attach merch to events so fans buy night-related products from the event page, checkout add-ons, or host storefront. Overview: Merch guide.

Campaigns let hosts (and sometimes the platform) reward fans who promote events with tracked links or codes. Browse Ambassadors to learn how joining works.

Join an open or invited campaign, then share your unique link or code. Attribution can also follow a referral cookie window when the campaign allows it. Explicit checkout codes usually win over cookies.

Clicks and attributions are recorded when someone lands or checks out via your link/code. Commissions and rewards finalize only after a verified paid sale — never from a frontend success page. Self-referral is blocked.

After verified paid conversions clear campaign hold and payout rules. Status appears in ambassador dashboards. Refunds or fraud reversals can reverse rewards.

Yes. Hosts launch campaigns from Host → Ambassadors, set commission and visibility, and track leaderboards. Fans never gain host staff access just by promoting.

A public place for brands to discover hosts and sponsorship slots, then send inquiries. Hosts publish packages; brands browse and reach out. Start at Sponsorships or For hosts.

Yes. Brands explore host packages on the marketplace and submit sponsorship inquiries for slots that fit their goals.

Yes. When you publish sponsorship packages, inquiries arrive in Host → Sponsorships for review and status updates.

A brand submits an inquiry against a host slot or package. The host reviews and updates status in the host sponsorship tools. Deals stay between host and brand — Pàdéyá provides the marketplace workflow.

Checkout runs through secure payment partners. Available methods depend on your region (cards and other supported options). The checkout page shows what you can use before you pay.

Yes. Card payments are processed securely. Pàdéyá issues tickets and commits inventory only after verified payment webhooks — not from trusting the browser alone.

Refund eligibility depends on event status, host policy, product type (tickets, merch, Vault), and settlement. Cancelled events and verified duplicate charges are common refund cases; change of mind after an entry-ready ticket issues usually is not. Start from Personal → Refunds or read the Refund Policy. Guest buyers can use Support with their order reference.

Hosts configure event policies within platform rules and should communicate changes clearly. Buyer-facing outcomes still follow the published Refund Policy and Ticket Policy.

Pàdéyá is free for fans to join. Hosts typically pay platform fees on successful sales. Any buyer-facing amounts appear in checkout before you pay — no surprise line items after confirmation. See Pricing and host finance views for live host rates.

Successful sales settle through the host payout flow with ledger visibility in Host finance tools. Timing depends on settlement and payout status in your host workspace. See Pricing for fee context.

Sign in and open your account/settings area to update profile, password, and related preferences. Passport and Connect have their own privacy controls.

Use notification preferences in your account settings to choose which emails or alerts you receive for tickets, messages, and product updates.

Use in-product report tools where available, or open the Safety Center and Support. Include links, usernames, and context so the team can act.

Blocking limits that person’s ability to connect or message you according to product rules. You can manage blocks from Connect/safety controls. See the Safety Center.

Restrictions can limit login, hosting, Ambassadors, Connect, or other actions depending on the case. You will see status messaging in-product. Appeals go through Account appeal when available.

If your account is restricted or suspended, submit an appeal from Account appeal with a clear explanation. Support reviews appeals separately from ordinary ticket help.

No. Payment secrets, private messages, exact shipping details, locked Vault media, and hidden venue streets are not exposed on public profiles or catalogs. Public Passport and listings only show fields allowed by privacy and reveal rules. See Privacy and Safety.

Open the Support Center to browse options, or create a tracked ticket at /support/new. For guides first, visit the Help Center.

Fans, hosts, and visitors. Guests can open tickets with contact details; signed-in users can also manage tickets from their dashboard support area.

Use Track a ticket with your email and reference, or open My tickets when signed in. Keep your ticket number from the confirmation email.

Yes. Use Support or Host → Support from your workspace for payouts, events, check-in, and other host ops issues.

Go to Account appeal, explain what happened, and submit. For general product help that is not an account restriction, open a normal ticket at Support.