Refunds on Pàdéyá
Refunds are governed by the host’s published rules and the platform Refund Policy. Pàdéyá is the marketplace technology — hosts set event-level refund terms unless a policy exception applies.
Common paths
- Open My orders (signed in) and check refund options for that order
- If the event was cancelled or rescheduled, follow the instructions on the order and listing
- For guest checkout, use your confirmation email and open Support with the order reference
What to include
- Order or ticket reference
- Event name and date
- Why you’re requesting a refund
Timing
Processing times vary by payment provider and bank. Platform and processor fees may be non-refundable where the policy says so.