Secure paymentsfaq
How payments work on Pàdéyá
Complete hosted checkout with a supported method. Pending or failed payments do not issue tickets.
1 min read
Pàdéyá Help Center
How can we help?
Guides for fans, hosts, sponsors, ambassadors, and visitors — tickets, hosting, Fan Passport, safety, and more.
Host Help
Sending sponsorship inquirieshow to
How sponsorship inquiries work
Browse hosts/events, send an inquiry with clear brand goals, and track status in sponsorship tools.
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Refundsfaq
How refunds work
Read the host refund rules and platform Refund Policy, then request through My orders or Support with your order reference.
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Reports and blockinghow to
How to block or report someone
Use in-product block tools first. For abuse, fraud, or safety concerns, file a report — and call local authorities for emergencies.
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Merchhow to
How merch and post-event drops work
Merch may sell with tickets or after the night. Follow the host’s pickup or fulfilment instructions on the order.
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Becoming a hosthow to
How to become a host
Complete host onboarding, set up your profile, then create your first event when you’re ready to sell.
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Joining campaignshow to
How ambassador campaigns work
Hosts launch tracked campaigns. Ambassadors share approved links/codes and earn per campaign rules.
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Support ticketshow to
How to contact support
Try Help Center articles first. If you’re still stuck, open a Support ticket with clear details.
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Login and securityfaq
Login, sessions, and account security
Protect tickets, host tools, and payouts with strong sign-in hygiene.
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Messageshow to
Messaging fans and hosts on Pàdéyá
Use Messages for fan↔host conversations. Block and report abuse; keep payments on official checkout.
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Platform feesfaq
How Pàdéyá fees and host earnings work
Checkout may include platform and processing fees. Hosts review earnings in the host finance surfaces.
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Creating eventshow to
How to create and publish an event
Set the room, ticket tiers, and policies — then publish when your checklist is green.
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Host teamhow to
How hosts add team members
Invite teammates from host settings, assign roles, and revoke access when a shift ends.
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Vaulthow to
How Vault content works
Unlock Vault items based on the host’s rules — ticket, follow, or other published access paths.
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Suspensions and appealshow to
How to appeal a restriction or suspension
Read the restriction notice, gather facts, and submit an appeal — don’t create duplicate accounts to bypass enforcement.
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QR check-inhow to
How QR check-in works
Use Tickets & Entry tools to scan signed QRs. Train staff — no exceptions for VIP photo-only “proof.”
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